Addis Air, the country’s third-largest carrier, and its subsidiary Air Canada have been the subject of a number of scandals over the past year.
The company’s chairman has been sacked, a former director resigned and its chief executive has been charged with fraud and breach of trust.
All three have denied the allegations.
But new research published by the Economist shows that the airlines are less trustworthy than many of their competitors.
In the paper, which looked at more than 100 airline reviews published in the Economist, the airline industry was described as “somewhat more trustworthy than the rest of the world”.
The airline industry is not the only industry to have shown this.
A study published last month by the New Zealand Economic Institute found that the US airline industry “is rated as the most trustworthy in the world, while other regions of the globe are rated worse”.
The US is one of the countries that has seen a decline in trust since a similar study published in 2009 found that American Airlines was less trustworthy.
But this time, the Economist analysed the reviews published by each airline, and found that most airlines were rated as “trustworthy” by only one out of three respondents.
And this was after taking into account both the positive and negative comments of the readers.
The positive comments were often critical of the airline, or of its employees, while the negative comments were mostly negative.
The study’s authors said that “these findings support our belief that airline reviews should be viewed as a valuable tool for monitoring airline performance, rather than an objective indicator of the quality of service”.
The Economist’s report has sparked controversy, with some criticising the study’s methodology.
One of the researchers, Professor David Siegel, has previously questioned the reliability of the Economist’s data.
He said in a statement that the paper’s methodology is “unproven”.
“The Economist’s results, though not definitive, indicate that the reliability and validity of the surveys they use are questionable.
This is an example of how unreliable their results are.”
Prof Siegel’s statement was echoed by Prof Paul O’Connor, a professor of management at Cardiff University.
“It’s clear that the results are unreliable.
The only way that they can be reliable is if the respondents are genuinely interested in the airline and their experiences, or they don’t have any agenda,” Prof O’ Connor said.
In fact, the study only looked at the positive comments, which are more reliable than the negative ones.
“The fact that you can find people who genuinely like the airline is not going to make them necessarily trustworthy,” Prof Sinker said.
“That’s why the positive reviews, which have been around for a long time, are so useful.
But I don’t think that they are a good indicator of whether the airline does the service that they advertise.”
The Economist has now published an update to its paper, and has made clear that it will only look at reviews published after July 1, 2020.
“If the airline has an update, the company can always provide it, or we can provide it,” Prof Smith said.
The Economist said it will update the paper with its methodology and data once the updated data is available.
“Our results provide a more complete picture of the behaviour of airlines, but they do not capture the behaviour on the ground when there is no update,” Prof Bailie said.