The travel agency that operated in Norwalk, Pa., for more than three decades is under investigation by the Federal Trade Commission for allegedly deceiving customers with false information, the league said.
In a statement, the NFL said the investigation was launched “to determine whether the company misrepresented the services that its travel agents provided to consumers.
The league also requested that the company pay the FTC an estimated $500,000 in compensation.
The company, Travel Agency Norwalk LLC, is based in the city of Norwalk and serves as a member of the National Travel Association.
It did not immediately respond to a request for comment.
The investigation was triggered after an email was sent to some customers about the company’s services, the statement said.
In one email, a representative from the company said, “I’ll be able to tell you right away that the travel agency we represent has a business that provides travel advice to Norwalk residents.
“You can call us anytime at 717-645-8455 to schedule a flight, or email us at [email protected]
The phone number is 717 895-2489.”
Travel Agency Norweles website says the company provides services to travelers in the Norwalk area.
The Federal Trade Commision, in an investigation that started in June, said it has received a “high volume of complaints” from customers of Travel Agency and the company, and is looking into whether the companies misleading advertising and misleading business practices constituted a violation of the FTC’s anti-trust law.
The FTC investigation came after the Associated Press reported that the city’s travel agency was paying for flights to Las Vegas for some of its employees, according to the AP.
The AP also said some employees of the company had been fired for refusing to take part in the trips.